1. Introduction
These Terms & Conditions apply to the website and services operated by GEMFUSION TECHNOLOGIES PRIVATE LIMITED, including FASTag recharge assistance, payment status support, transaction guidance, refund query assistance, invoice support, customer support and grievance communication.
By accessing this website, using the service, submitting a query, making a payment, contacting support or sharing service-related information, you agree to be bound by these Terms & Conditions, the Privacy Policy, Refund Policy and other service policies displayed on this website.
If you do not agree with these Terms & Conditions, you should not use the website or submit any service request through this platform.
2. Service Scope
GemFusionPay FASTag Recharge provides service support and assistance related to FASTag recharge, payment reference, transaction status, failed payment, duplicate payment, refund query and customer support for users in India.
2.1 Services may include
- FASTag recharge assistance
- Recharge related information and guidance
- Payment status support
- Transaction ID, UPI reference, RRN or bank reference assistance
- Guidance for failed, pending or deducted payment cases
- Duplicate payment and refund query assistance
- Invoice, customer support and grievance communication
2.2 Service dependency
FASTag recharge and payment status may depend on banks, UPI systems, payment gateways, FASTag issuers, issuer response systems, telecom networks, technical systems and other third-party service providers. GemFusionPay may guide users based on available information, transaction records and applicable support process.
3. Eligibility to Use the Website
The website and services are intended for users in India who are legally capable of submitting service requests and sharing accurate information for FASTag recharge and payment support.
- You must use the website only for lawful purposes.
- You must provide accurate vehicle, mobile, FASTag and payment details.
- You must not submit false, misleading, forged or unauthorized information.
- You must not use the website for fraudulent, abusive or illegal activity.
4. User Responsibilities
Users are responsible for the correctness of the information submitted through the website, phone, email, support form or any other support channel.
Users must ensure that:
- Vehicle registration number is correct
- Registered mobile number linked with FASTag is correct
- FASTag bank, issuer or provider name is correctly shared
- Recharge amount is reviewed before payment or support submission
- Payment reference, transaction ID, UPI reference or screenshot is genuine
- Only official support details listed on this website are used for communication
GemFusionPay is not responsible for issues caused due to wrong vehicle number, incorrect mobile number, incorrect issuer details, incomplete payment reference, false documents or incorrect information submitted by the user.
5. Payments, Charges and Transaction Processing
Users may be required to make payment for FASTag recharge or service-related requests as displayed or communicated through the website or official support channel.
- All payment details must be checked carefully before confirmation.
- Payment status may depend on bank, UPI, payment gateway, issuer or technical system response.
- Transaction references must be kept safely until the query is resolved.
- GemFusionPay may request transaction ID, UPI reference, RRN, bank reference, order ID or payment screenshot for support.
- Payment success on a bank, UPI app or gateway does not always mean instant service confirmation from every dependent system.
If payment is deducted but recharge or service status is pending, users should contact support with complete details for guidance.
6. Refunds, Cancellations and Failed Payments
Refunds, cancellations, failed payment cases, duplicate payment cases and related queries are handled as per the Refund Policy, applicable payment rules, issuer or gateway response and available transaction information.
Refund query support may require:
- Vehicle registration number
- Registered mobile number
- FASTag provider or issuer name
- Recharge amount
- Payment date and time
- Transaction ID, UPI reference, RRN or bank reference
- Payment screenshot or proof, if available
Refund timing may vary depending on the payment method, bank, payment gateway, issuer response, settlement process and applicable service rules. Users should read the Refund Policy before raising a refund related query.
7. Customer Support
GemFusionPay provides customer support through the official phone number and email address listed on this website.
Support response and resolution guidance may depend on completeness of information provided by the user, payment status, bank or gateway response, issuer system status and applicable service process.
8. Safety and Sensitive Banking Information
Users must never share sensitive banking credentials with GemFusionPay support or any third party.
Do not share OTP, UPI PIN, debit card PIN, credit card PIN, CVV, internet banking password, wallet password or any other sensitive banking credential.
GemFusionPay support may ask for service-related details such as vehicle number, mobile number, provider name, recharge amount, payment date, transaction reference or screenshot. Sensitive credentials are not required for FASTag recharge support.
9. Prohibited Use
Users must not misuse the website, services, support channels or company information.
- Submitting fake, forged, altered or misleading payment proof
- Using another person’s vehicle, mobile, FASTag or payment details without authorization
- Attempting fraud, chargeback misuse, cyber abuse or unauthorized transactions
- Uploading malicious files, scripts, spam or harmful content
- Trying to hack, overload, damage or interfere with website operations
- Using abusive, threatening, defamatory or unlawful communication with support staff
- Copying website content, design, branding or service material without permission
GemFusionPay may refuse service, block access, report misuse or take appropriate legal action in case of suspicious, fraudulent, abusive or unlawful activity.
10. Third-Party Services and External Systems
FASTag recharge and payment support may involve third-party systems such as banks, payment gateways, UPI providers, wallet providers, FASTag issuers, telecom networks, hosting providers, analytics providers, email providers, SMS providers and technology partners.
GemFusionPay is not responsible for delays, failures, interruptions, incorrect response, downtime or service errors caused by third-party systems beyond its reasonable control.
11. Website Content and Accuracy
The information available on this website is provided for FASTag recharge assistance, support guidance, payment query help and customer communication.
While we aim to keep information accurate and updated, service details, payment processing, issuer response, timelines and support requirements may change due to operational, technical, regulatory or third-party reasons.
12. Intellectual Property
All website content, design elements, logos, graphics, layouts, text, service descriptions, visual style and other materials are owned by or licensed to GEMFUSION TECHNOLOGIES PRIVATE LIMITED unless otherwise stated.
Users may not copy, reproduce, modify, distribute, sell, publish, mirror, scrape or commercially exploit any part of the website without written permission.
13. Privacy and Data Handling
User information is handled as per the Privacy Policy available on this website. By using the website or contacting support, users agree that GemFusionPay may collect and process service-related information for FASTag recharge assistance, payment support, customer communication, fraud prevention, compliance and grievance handling.
Users should read the Privacy Policy carefully to understand what information is collected, how it is used and how privacy requests can be raised.
14. Limitation of Liability
To the maximum extent permitted under applicable law, GEMFUSION TECHNOLOGIES PRIVATE LIMITED shall not be liable for indirect, incidental, consequential, punitive or special losses arising from use of the website, payment delay, third-party failure, issuer response delay, incorrect user information, network issues, technical errors or unauthorized user activity.
GemFusionPay is not responsible for:
- Incorrect vehicle number, mobile number or provider information submitted by the user
- Bank, UPI, payment gateway or issuer downtime
- Telecom, internet, server, hosting or third-party technical issues
- Delay caused by incomplete or incorrect support information
- User sharing OTP, UPI PIN, CVV or banking passwords with any third party
- Fraudulent activity performed by the user or any unauthorized person
15. Indemnity
Users agree to indemnify and hold GEMFUSION TECHNOLOGIES PRIVATE LIMITED, its directors, officers, employees, partners, service providers and representatives harmless from any claim, loss, damage, liability, cost or expense arising from misuse of the website, violation of these Terms, false information, fraudulent activity, unauthorized payment dispute, unlawful conduct or breach of applicable law.
16. Changes to Terms
GEMFUSION TECHNOLOGIES PRIVATE LIMITED may update, revise, modify or replace these Terms & Conditions from time to time due to changes in service process, legal requirements, payment rules, support policy, business operations or website functionality.
Updated Terms will be posted on this page with the revised “Last Updated” date. Continued use of the website after such changes means the user accepts the updated Terms.
17. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Subject to applicable law, disputes arising from use of this website or services shall be subject to the jurisdiction of competent courts in Rajasthan, India.
18. Grievance Officer and Contact Details
For service complaints, privacy requests, payment-related concerns, refund queries, support issues or grievance communication, users may contact the Grievance Officer.
Grievance Officer
Name: SAROJ SINGH (DIN)
Designation: Grievance Officer
Company: GEMFUSION TECHNOLOGIES PRIVATE LIMITED
Address:
Office No. 2, Jsel Building, Malviya Nagar, Jaipur, Rajasthan – 302017, India
Phone: +91 8741976556
Email: info@gemfusionpay.in
Support Working Hours: Monday to Friday, 9:00 AM to 6:00 PM